Changes in attending the practice due to Covid-19
Below is guidance all patients attending the practice must read. Please note, those without internet access, are posted this information prior to attending the practice or discuss Covid changes over the phone with reception.
On Arrival at the practice for your pre booked appointment please wait in your car or outside the practice door until we invite you in. Both the nurse and dentist will be in full PPE. You'll then be asked to sanitise your hands once you've stepped into the building. Please do so again before leaving.
Things you need to know....
BY APPOINTMENT ONLY
We are operating a “closed door” system with only one patient allowed in the building at a time.
Please don’t come to the practice unannounced, whatever the reason. Only the patient who is booked in will be allowed into the building at any given time. If you come without making an appointment we will have to ask you to go home and call us instead.
NEW! Covid-19 self-assessment form - we now ask that you complete our Covid-19 Self-Assessment form less than 24 hours before attending the practice. We will get notification once you have completed it.
WHEN NOT TO COME
We are not allowed to see patients who are possible or confirmed cases of COVID-19.
Have tested positive for COVID-19 in the last 7 days;
Are awaiting a COVID-19 test or the results of a test;
Live with a person who has had symptoms of COVID-19 or has tested positive in the last 14 days;
Have a new continuous cough (this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours; if you usually have a cough, it may have worsened);
Have a temperature of more than 37.8 Celsius (it isn’t essential to check your temperature with a thermometer – if you feel hot to the touch on your chest or your back, this counts as a “high” temperature);
Have experienced a loss of or change in your normal sense of taste or smell;
Have been notified by NHS Test and Trace that you are a contact of a person who has tested positive for COVID-19;
then LET US KNOW IMMEDIATELY and DO NOT ATTEND THE PRACTICE FOR YOUR APPOINTMENT.
If you’re not coming because you’ve developed symptoms, call NHS 111 for advice.
KEEPING UP TO DATE
As you know, we need to have up-to-date medical history information to ensure we treat you safely. So that you don’t have to spend time at the practice filling in forms, this will be updated prior to your visit by telephone or email. We have also added our medical history form to this page for you to download and email if possible to firstname.lastname@example.org
We’re keeping the number of people in the building to an absolute minimum. Please don’t bring anyone with you. If you do, they’ll have to wait outside.
If it’s essential for you to have a carer with you, please speak inform us of this before your appointment.
A parent or guardian may attend with very young children.
NO WAITING - WE WILL TAKE YOU STRAIGHT INTO THE SURGERY
There will be no waiting inside the building, so please don’t arrive too early. If weather is extreme, exception will be made and 1 wipeable seat by an open window might be offered.
If you’re driving to your appointment, please stay in your car on arrival and look out for our nurse waving you in. If you’re not driving, you’ll still need to wait outside.
You'll be asked to sanitise your hands with hand rub and then you’ll be taken straight through to the surgery.
KEEP YOUR DISTANCE
Except when you’re in the surgery undergoing treatment with the dentist and dental nurse, please observe social distancing and keep at least 2 metres away from our staff.
GO BEFORE YOU COME
Washrooms are a particular hazard for infection control. As a result, our toilets are closed to patients for the time being (unless you have an urgent and unavoidable need - please ask). If you like to clean your teeth before you see the dentist, please be sure to do it before you leave home.
NOW WASH YOUR HANDS AGAIN
We’ll ask you to clean your hands again with sanitising hand rub before you leave the building.
AFTER YOUR VISIT
Be sure to call us and let us know if you develop symptoms of COVID-19 (see above) within the 14 days after your visit.
Should you have any questions about any of the above, please contact the practice on 01445712240.
As soon as the COVID-19 risk level begins to fall we’ll be able to relax some of the measures that we’re taking and can revert to something a little closer to normal.
We’re all looking forward to seeing you again!
(Please note - this information is posted out to patients coming to the practice who do not have internet access. This ensures accessibility for all)
Updated: 29.06.20 / 03.07.20 / 27.07.20 / 15.09.20 / 17/09/20 / 09/11/20 / 05/01/21 / 18.01.21 / 05.11.21 /