Things you need to know....
This page contains very important information about COVID-19 and how it will affect your dental appointments. Please take time to read it before visiting us.
Although COVID-19 restrictions have ended in most places, some continue to apply to healthcare settings. In order to protect both patients and the dental team, we’re still taking extra precautions to minimise the risk of transmission of COVID-19. This means your visit will continue to look and feel different to what you were accustomed to prior to the pandemic, though many things are now a lot more like they used to be.
WHEN NOT TO COME
We need to make special arrangements to see patients who are possible or confirmed cases of COVID-19.
If you have:
a high temperature;
a new, continuous cough;
a loss of or alteration to taste or smell;
or if you or any member of your family household has:
a confirmed diagnosis of COVID-19 in the last 10 days;
taken a COVID-19 PCR test and are waiting on the results;
been advised to isolate by any NHS organisation in the last 10 days;
then LET US KNOW IMMEDIATELY and DO NOT ATTEND THE PRACTICE FOR YOUR APPOINTMENT.
We will either delay your treatment or, if there is an urgent need to see you, we will arrange an appointment outside normal surgery hours when you can be seen on your own. This is because additional safety precautions are employed when it is essential to see patients who are possible or confirmed COVID cases; and one of the key precautions is to keep them apart from other people.
We’re still keeping the number of people in the building to a minimum, so please don’t bring anyone with you unless it’s necessary (EG a carer). If you are bringing someone with you, please let us know before your visit.
WEAR A FACE COVERING
Please be sure to wear a face covering or mask: they’re still mandatory for all patients, staff and visitors in healthcare settings. If you don’t have one, we’ll provide one. If you have a genuine reason for not wearing one, we will respect that.
SANITISE YOUR HANDS
We also continue to ask patients to sanitise their hands as they enter the building and again when they leave. Clinical grade sanitiser is provided for your use.
RECEPTION AND WAITING AREA ARE BACK TO NORMAL (SORT OF)
The waiting room is open again and you’ll be able to come into the building and wait, we do however ask that you don't arrive more than 5 minutes before your appointment and at times we may still ask you to wait in your car if possible.
Social distancing is no longer in operation (except for COVID patients) and we won’t be insisting that you leave your bags and other personal possessions outside the surgery.
When dealing with people at the desk, the Perspex screens remain in place.
Windows remain open in certain areas of the practice to ensure ample circulation of fresh air and frequently-touched surfaces (like door handles) are being cleaned regularly during the day.
The toilet is open again (and is being cleaned regularly during the day).
We had been updating medical histories by telephone/email prior to each appointment. From now on we’ll be asking you to do both, sometimes via email/phone prompt and sometimes checking and updating them at the practice just like we did before COVID.
If you have any questions please phone 01445 712240 or email email@example.com
Updated: 29.06.20 / 03.07.20 / 27.07.20 / 15.09.20 / 17/09/20 / 09/11/20 / 05/01/21 / 18.01.21 / 05.11.21 / 17.12.21 / 10.02.22 / 11.05.22